Who's who
0-25 Together Team
Contact: 0-25 Central@hertfordshire.gov.uk
If you want to find out if you can be assessed for social care support, call the customer service centre on 0300 123 4043. You will be asked some general questions about you and your family, and this information will be passed along to the service. They will take a look at your information and be in touch with you. Depending on your information, they may decide to assess, or they may provide you with information about support that could help you.
Head of 0-25 Together: Andy Lawrence
Service Managers: Nicola Alston (East)
Garth Taljaard (West)
CYP SEND Brokerage Team
Telephone: 01438 844254
The Brokerage team organise care packages for children and young people receiving services through 0-25 Together Service following an assessment of need. The team also provides a community navigation service for families open to the 0-25 Together Service, supporting children & young people to access opportunities and be included in their community.
SEND Commissioning
Telephone: 01438 845433
Senior Commissioning Manager – Julie Reddish
Commissioning Mangers – Josh Parnell and Nicola Fisher
Commissioning and Monitoring Officers – Nadia Costa, Andrew Burt and Sheila Smith
Senior Support Officer – Rachel Naylor
Families First
Families First is the term used in Hertfordshire for services that work together to support families who need extra help. These are also known as 'early help' services. We all experience difficulties at some point. Families First can help you find early help and information to prevent issues from getting worse.
Head of Family Support and Young People Services: Jackie Clementson
Service Managers:
Karen Dorney – Operations Manager Integrated Family Support Team
Katie Thornton – Partnership and Implementation Manager
Simon Gentry – Business Manager
Families First Portal
The Families First portal is a resource aimed at families and professionals and contains a directory of organisations, services and groups in Hertfordshire that can support families with problems they may be facing. Professionals can also access a range of information, advice and tools to help them in delivering early help services under the Families First umbrella. Visit the Families First portal.
Families First Coordinators
There is a named Senior Families First Coordinator and Families First Coordinator covering each local double district* to champion, promote and support effective use of Families First. They also provide information, advice, guidance and practice support on Families First delivery model, processes and Early Help Module (EHM) system.
Intensive Family Support Teams (IFST)
Intensive Family Support teams work with families with multiple and complex needs who would benefit from more intensive support.
IFST teams are divided into the following *double districts:
Dacorum and St Albans
East Herts and Broxbourne
Stevenage and North Herts
Watford and Three Rivers
Welwyn Hatfield and Hertsmere
YCH Services for Young People Learning Difficulties and Disabilities Team (LDD)
Offers young people with LDD aged 13-25 impartial information, advice and guidance on their post-16 options such as further education, training, employment and independent living.
YC Hertfordshire LDD Team Manager - Tracy Noble
Contact: YC.LDD@hertfordshire.gov.uk
Telephone: 0300 123 7538
Head of Service for Young People - Andy Manson
Integrated Services for Learning (ISL)
Integrated Services for Learning telephone advice lines
Educational Psychology advice line: 01992 588 574 (Wednesdays 2pm - 4.30pm)
Specialist Advice and Support Services; see service times below - 01442 453 920 (term time only)
Specific Learning Difficulties: Mon and Thurs 9.30am - 12pm
Speech, Language, Communication and autism Needs: Tues and Weds 1.30pm - 4pm
Early years: Weds 9am - 12pm and Thurs 1.30pm - 4pm
Physical and neurological impairment team: Mondays 1.30pm - 4pm
Early Years Service
SEND Strategy Team
Lead for SEND Strategy programme: Tony Fitzpatrick