Who's who
0-25 Together Team
Contact: 0-25 Central@hertfordshire.gov.uk
Telephone: 01438 844660 (For all area teams)
Head of 0-25 Together: Andy Lawrence
Service Managers: Nicola Alston (East)
Garth Taljaard (West)
CYP SEND Brokerage Team
Telephone: 01438 844254
The Brokerage team organise care packages for children and young people receiving services through 0-25 Together Service following an assessment of need. The team also provides a community navigation service for families open to the 0-25 Together Service, supporting children & young people to access opportunities and be included in their community.
Team Manager: Hazel Yabsley
Brokerage & Commissioning Manager: Paul Mitchell
Service Provision Officers: Kim Coombes, Louisa Cannon, Mike Owen, Sabit Jakupovic, Heather Orde
Service Provision Administrative Assistants: Charlotte Healy, 1 vacant post
SEND Commissioning
Telephone: 01438 845433
Commissioning Manager: Julie Reddish
Commissioning and Monitoring Officer: Nadia Costa
Commissioning and Monitoring Officer: Sheila Smith
Commissioning and Monitoring Officer: Andrew Burt
Senior Support Officer: Rachel Naylor
Families First
Families First is Hertfordshire’s whole system way of working with all partner agencies in supporting family outcomes at a local level. It brings together organisations that provide early help services under one umbrella to make sure we all deliver consistent practice and clear processes
Head of Early Intervention and Intensive Family Support: Jackie Clementson
Service Managers:
Christine Oker - Partnerships, Practice and Development Manager
Karen Dorney – Operations Manager IFST
Katie Thornton – Partnership and Implementation Manager (on maternity leave)
Simon Gentry – Business Manager
Families First Portal
The Families First portal is a resource aimed at families and professionals and contains a directory of organisations, services and groups in Hertfordshire that can support families with problems they may be facing. Professionals can also access a range of information, advice and tools to help them in delivering early help services under the Families First umbrella. The portal can be found online here
Families First Coordinators
There is a named Senior Families First Coordinator and Families First Coordinator covering each local double district* to champion, promote and support effective use of Families First. They also provide information, advice, guidance and practice support on Families First delivery model, processes and Early Help Module (EHM) system. You can contact the Families First Helpdesk on
Phone: 01438 737575
Email: familiesfirstassessment@hertfordshire.gov.uk
Intensive Family Support Teams (IFST)
Intensive Family Support teams work with families with multiple and complex needs who would benefit from more intensive support.
IFST teams are divided into the following *double districts:
Dacorum and St Albans
East Herts and Broxbourne
Stevenage and North Herts
Watford and Three Rivers
Welwyn Hatfield and Hertsmere
YC Hertfordshire Learning Difficulties and Disabilities Team (LDD)
Offers young people with LDD aged 13-25 impartial information, advice and guidance on their post-16 options such as further education, training, employment and independent living.
YC Hertfordshire LDD Team Manager - Tracy Noble
Contact: YC.LDD@hertfordshire.gov.uk
Telephone: 0300 123 7538
Head of Service for Young People - Andy Manson
SEND Support
Integrated Services for Learning (ISL)
Integrated Services for Learning telephone advice lines
Early Years Services
(Previously Family Services Commissioning)
Contact: localoffer@hertfordshire.gov.uk
Development Managers: Alex Brace / Pablo Benvenettu (maternity leave cover for Jennifer Roissetter)
Editor: SEND News: Project Manager, Dee de Bruin
Transforming SEND services team
Lead for Transforming SEND services programme : Tony Fitzpatrick